Privacy and Cookies Policy

Website Privacy Policy – May 2018

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are NextPhase Development Ltd our head office address is Second Floor, 8 Bore Street, Lichfield, Staffs, WS13 6LL. You can contact us by post at the above address, by email at mail@nextphasedevelopment.co.uk or by telephone on 01543 571718.

The contact details of our Data Protection Officer are:

Paula Pemberton, p.pemberton@nextphasedevelopment.co.uk, 8 Bore Street, Lichfield, Staffs, WS13 6LL, 01543 571718

How we use your information

When you use our website

When you submit an enquiry via our website

When you purchase a product from our website

Your rights as a data subject

Your right to complain

Updates to this privacy policy

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

Cookie Name Purpose Further Information
PHPSESSID This is a general-purpose identifier used to maintain user session variables. Strictly Necessary

As well as the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below.

Cookie Name Purpose Further Information
_ga Used to distinguish users Google Analytics
_gid Used to distinguish users Google Analytics
_gat Used to throttle request rate Google Analytics

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, email address and a brief message.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed by our admin personnel and shared with the necessary planning or design personnel based at our head office so that they can respond to you.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

When you purchase a product from our website

We do not currently sell products via our website. If this changes our website privacy policy will be updated to reflect this.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.